Troubleshooting Your Media Player
Having issues with your Media Player? Take a look at this article and we’re sure you’ll find the solution.
If you’re having issues with your Media Player, here are some simple things that you can try to see if it’s an easy fix.
Restart Your Media Player
Sometimes the simplest solution is the best one. Restarting your Media Player can solve many issues, for example if it isn’t displaying content on the HDMI source or isn’t connecting properly to the WiFi.
Check The HDMI Source
Make sure the screen is on the source that corresponds to the port you have plugged the HDMI cable into (e.g HDMI2).
Ensure Cables Are Connected
Double-check the integrity of the connection (i.e. make sure cables are undamaged, fully in their ports).
Assess The WiFi Connection
Make sure your Media Player is connected to the correct router and has a strong, stable connection.
To check your network speed, open the web browser on the Media Player and head to www.fast.com.